Offer Overview

This offer guarantees that clients will receive the specified number of leads based on their selected package:

• 100 Leads Package: 100 leads
• 200 Leads Package: 200 leads
• 500+ Leads Package: 500 or more leads

If the minimum lead count is not met, the client will be refunded the service fee, excluding the ad spend, which remains non-refundable. Once the agreed lead count is reached, the work is considered complete.

Eligibility

• This offer is available to new clients only.
• Clients must provide accurate and complete information, including customer details (e.g., phone numbers, email addresses) and relevant business data.
• All data will be handled securely under Australian data protection laws.

Payment Terms

• Full payment for the selected package must be made in advance before campaign commencement.
• Ad spend is included in the package price and allocated at the agency’s discretion to optimise performance.
• Ad spend is non-refundable under any circumstances.

Results Definition

• A “lead” is defined as a potential customer who expresses interest in your business through direct inquiries or actions generated by the campaign.
• The agreed lead count (100, 250, or 500+) represents the minimum outcome for the package purchased.

Completion of Work

• The campaign concludes once the agreed minimum lead count for the selected package is reached (e.g., 100, 200, or 500 leads).
• Additional leads beyond the agreed count may be delivered at no extra charge if generated within the campaign timeframe.

Refund Policy

• If the minimum lead count is not achieved, the client will receive a refund of the service fee, excluding ad spend.
• No refunds will be issued for ad spend under any circumstances, as this is paid directly to third-party platforms (e.g., Facebook, Google).

Target Audience Limitations

Results are subject to the availability and size of the target audience. If the target audience becomes exhausted or saturated during the campaign:

• The agency will notify the client and make adjustments to the strategy where possible.
• If lead generation cannot continue due to audience limitations, the campaign will conclude, and any shortfall in leads will result in a refund of the service fee, excluding ad spend.

Client Cooperation

• Clients must provide timely access to ad accounts, feedback, approvals, and all necessary business data for campaign success.
• Delays in providing the above may impact campaign timelines and results.

Limited Availability

• This offer is available for a limited time and may be withdrawn at the agency’s discretion.
• A cap on the number of clients may apply to maintain service quality.

Disclaimers

• While we strive to deliver the agreed lead count, external factors such as market conditions, platform algorithm changes, and client operational issues (e.g., website downtime, lead follow-up delays) may impact results.
• This offer excludes businesses in restricted industries or those violating advertising platform policies.

Dispute Resolution

Both parties agree to resolve disputes in good faith through negotiation before pursuing further action.

Modifications

We reserve the right to update or modify these terms and conditions at any time. Clients will be notified of significant changes.

Acceptance
By paying for the selected package, the client acknowledges and accepts these terms and conditions, including the refund policy and target audience limitations.

Timeline
The timeline for each campaign will be determined during the initial strategy session and is subject to market conditions, including target audience availability and platform performance. This will be communicated to the client.

Terms and Conditions

These Terms and Conditions (“Agreement”) govern the provision of Influencer Marketing services between Sugar Honey PTY LTD (the “Agency”) and the Client. By agreeing to these Terms and Conditions, the Client acknowledges and accepts the terms outlined herein.

1. Definitions

• Agency: Refers to Sugar Honey PTY LTD.
• Client: Refers to any entity or individual agreeing to these Terms and Conditions for the purpose of obtaining services from the Agency.
• Parties: Refers collectively to both the Agency and the Client.
• Services: Refers to influencer marketing services provided by the Agency, including influencer identification, collaboration management, campaign coordination, and performance tracking.
• Fees: Refers to all amounts payable to the Agency for Services rendered, as detailed in the Payment Terms.
• Client Materials: Refers to documents, graphics, brand assets, or other materials provided by the Client for use in fulfilling the Services.

2. Scope of Services

The Agency will provide influencer marketing services tailored to the Client’s brand and marketing objectives, which may include but are not limited to:

• Identification and vetting of suitable influencers
• Management of influencer collaborations and content approvals
• Campaign coordination, scheduling, and monitoring of performance metrics

3. Term of Agreement

• Service Term: Influencer Marketing services are offered on an as-needed basis, without a minimum commitment. Each month of service will be billed separately based on prior written confirmation from the Client.
• Termination for Breach: Either Party may terminate this Agreement immediately upon written notice in the event of a material breach, including non-payment or failure to meet agreed performance standards.

4. Payment Terms

The Agency utilises a single-payment structure through a third-party payment provider. The Client agrees to:

• Submit Credit Information: Authorise automatic deductions for applicable fees before each billing period begins.
• Fee Structure:
  • A one-time service fee for each month of influencer marketing services rendered.
  • The Client’s acceptance of additional services constitutes agreement to any associated fees, which shall be communicated in writing prior to commencement.
• Pricing Adjustments: The Agency reserves the right to adjust pricing due to inflation, cost increases, or service enhancements, with thirty (30) days’ notice to the Client, allowing the Client the option to review or terminate the Agreement.

5. Late Payment Policy

• A 7-day grace period from the due date is granted for payments. After this, a late fee of 5% of the outstanding balance applies, and the Agency may suspend services if payment remains overdue beyond 7 days.
• If experiencing financial difficulties, the Client should contact the Agency promptly to discuss alternative arrangements.

6. Reimbursement of Expenses

• The Agency will be reimbursed for any reasonable and pre-approved expenses incurred while delivering the Services.

7. Ownership of Intellectual Property

• All intellectual property created under this Agreement will be jointly owned by both the Client and the Agency. Each Party retains the unrestricted right to use this intellectual property for its own marketing and promotional purposes. Neither Party may license, sell, or transfer intellectual property to third parties without written consent from the other.

8. Independent Contractor

• The Agency acts as an independent contractor and not as an employee, agent, or partner of the Client. This Agreement does not create any employment or partnership relationship.

9. No Exclusivity

• This Agreement is non-exclusive, permitting both Parties to contract with other entities for similar services. The Agency may work with other businesses, including those in the Client’s industry.

10. Notices

• All notices or other communications required or permitted under this Agreement shall be provided in writing and may be delivered by email or post.

11. Governing Law

• This Agreement is governed by the laws of Victoria, Australia, and the Parties agree that any disputes arising shall be subject to the jurisdiction of the courts in Victoria.

12. Time of the Essence

• Timeframes established within this Agreement are critical to service delivery, and delays will only be accepted if agreed upon in writing.

13. Enurement

• This Agreement will enure to the benefit of, and be binding on, the Parties and their respective heirs, executors, administrators, and permitted successors and assigns.

14. Severability

• If any provision of this Agreement is deemed invalid, the remaining provisions will continue to be enforceable.

15. Waiver

• No waiver by either Party of any breach or default shall constitute a waiver of any subsequent breach or default.

16. Client Materials

• The Client retains ownership rights to all materials provided to the Agency. The Client grants the Agency a non-exclusive, royalty-free, perpetual licence to use, reproduce, and modify these materials as needed to deliver services and for the Agency’s promotional purposes, including in portfolios and marketing materials.